Privacy Policy – NW7Hub

Last updated: 01/11/2024

NW7Hub (“we”, “our”, “us”) is a charity based at Mill Hill Library. We’re all about bringing people together, not selling them out—so when it comes to your personal information, we take your privacy seriously. This policy sets out how we collect, use, and protect your data when you interact with us online or in person.

NW7Hub is a registered charity that runs community programmes, events, and services from Mill Hill Library. We exist to serve our community, not profit from your data.

If you need to reach us about this policy, drop us an email at [insert contact email] or write to:
NW7Hub, Mill Hill Library, Hartley Avenue, London NW7 2HX.

We only collect the information we actually need to run our charity and services. That might include:

• Personal details: name, email, phone number, address (if you sign up for events, newsletters, or memberships).
• Payment details: if you donate or pay for an event (handled securely by third-party processors—we don’t keep your card numbers).
• Volunteering info: if you volunteer, we may collect references, emergency contacts, and relevant background info.
• Digital info: cookies, IP addresses, and basic browsing behaviour when you use our website.

We’ll only use your data for charity-related purposes, such as:

• Keeping you updated about events, services, and community news (if you’ve asked us to).
• Processing donations, memberships, or bookings.
• Managing volunteer applications and opportunities.
• Improving our website and services.
• Meeting our legal or regulatory obligations.

We never sell your data to third parties. Full stop.

We process personal data under the following legal bases (because the lawyers make us say this):

• Consent – when you’ve agreed to receive communications.
• Contract – when we need to deliver a service you’ve signed up for.
• Legal obligation – when the law requires us to hold certain records (e.g., donations for HMRC).
• Legitimate interests – when it helps us run NW7Hub in a way you’d reasonably expect (like keeping you informed about local community events).
• 
  

We store your personal data securely, with appropriate technical and organisational measures to prevent misuse, loss, or unauthorised access.

If we use third-party providers (like payment processors or email platforms), we make sure they’re GDPR-compliant too.

We only keep your information for as long as it’s needed. For example:

• Donation and financial records: up to 7 years (thanks, HMRC).
• Mailing list subscriptions: until you unsubscribe.
• Volunteer records: as long as you’re active with us, or as required by law.

After that, we securely delete or anonymise your data.

Under UK GDPR, you have rights over your personal data. These include:

• Access – you can ask what data we hold about you.
• Rectification – you can correct inaccuracies.
• Erasure – you can ask us to delete your data.
• Restriction – you can limit how we use it.
• Objection – you can opt out of communications at any time.
• Data portability – you can request a copy of your data in a usable format.

To exercise your rights, contact us at host@nw7hub.org.uk

Our website uses cookies (small text files stored on your device) to improve your browsing experience. You can control or block cookies through your browser settings if you’d prefer.

We don’t share your data with third parties unless:

• You’ve given consent.
• It’s necessary to deliver a service (e.g., payment processing, email delivery).
• We’re legally required to (e.g. 
• for Gift Aid or safeguarding concerns)

We may update this privacy policy occasionally. If we do, we’ll post the updated version on our website and update the “last updated” date at the top.

If you have any questions or concerns, contact us at:
 host@nw7hub.gov.uk
NW7Hub, Mill Hill Library, Hartley Avenue, London NW7 [postcode]

If you’re still not happy, you can raise a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.